In a renewed commitment to delivering quality healthcare services and promoting accountability, the Management of Kogi State Specialist Hospital (KSSH), Lokoja, has inaugurated a 10-member SERVICOM Committee to enhance service delivery, strengthen patients’ satisfaction, and establish an effective feedback and complaints management system within the hospital.

The inauguration ceremony, held on Tuesday, July 14, 2026, was performed by the Chief Medical Director (CMD), Dr. Oluseyi Bamidele Folagbade, and witnessed by the Director of Administration, Rev. Attamah Joseph, as well as the Director of Finance and Accounts, Elder Abraham Oloruntoba, alongside other members of the hospital’s management team.

Speaking during the inauguration, Dr. Folagbade emphasized that the establishment of the SERVICOM Committee aligns with the hospital’s vision of providing efficient, patient-centered, and high-quality healthcare services. He noted that the committee would serve as a vital mechanism for monitoring service standards, ensuring accountability, and fostering continuous improvement across all departments.

The CMD charged members of the committee to discharge their responsibilities with dedication, professionalism, fairness, and integrity, stressing that patients deserve prompt, courteous, and quality healthcare services at all times.

He further explained that the committee would serve as a bridge between the hospital and its patients by ensuring that complaints, suggestions, and commendations are promptly received, addressed, and utilized to improve service delivery.

The committee is chaired by Mrs. Abigail Oyenibi, while Mr. Shola Adeyanju will serve as Secretary.

According to the terms of reference, the committee is expected to oversee all SERVICOM activities within the hospital, ensure the implementation and monitoring of the Hospital Service Charter, establish and manage an effective complaints and feedback mechanism for patients and staff, organize regular training and awareness programmes on quality service delivery, submit monthly, quarterly, and annual reports to the hospital management, and work closely with Heads of Departments and Units to ensure compliance with established service delivery standards.

Speaking on behalf of the management, the Director of Administration, Rev. Attamah Joseph, congratulated the committee members on their appointment and urged them to justify the confidence reposed in them by demonstrating commitment, diligence, and exemplary conduct in the discharge of their duties.

Responding on behalf of the committee, the Chairperson, Mrs. Abigail Oyenibi, expressed appreciation to the hospital management for the confidence placed in the committee. She assured the CMD and the management that members would work collectively to improve service delivery, promote professionalism, strengthen public confidence in the hospital, and ensure that every patient’s feedback contributes meaningfully to continuous quality improvement.

The inauguration of the SERVICOM Committee marks another milestone in the ongoing reforms of Kogi State Specialist Hospital under the leadership of Dr. Oluseyi Bamidele Folagbade, reaffirming the management’s unwavering commitment to excellence, accountability, and patient-centered healthcare delivery.